Kaw Customer Response

[Ron and Shannon Schmidt <rs99@net-link.net>]

Given the recent interest in Kawasaki Motors Corporation Customer Response, 
I thought I would post some letters and feedback from BBK about my 96 VN800B1.

At 8k or so the tranny failed.  Kaw, after my contact, fixed the whole scoot.

Parts and labor were in excess on $2000.

I goes to show that Kaw stands by its customers.  It is important that 
people understand the complaint resolution process in the KAWASAKI 
MANUAL.  If you expect help without following proper channels you will be 
disappointed and unnecessarily resentful at BBK.

Hope this is helpful.

The Zipfile is small (251kb) on the VROC main pic page.  I posted it on 2/2/00.

Download the Zipfile and extract. It is helpful to have a good viewer like 
CPIC or Veiwpro as the scan text is quite small.

Happy Motoring

Kawmtrs.zip

v1350
Ron "Bugsplat" Schmidt
Kalamazoo, MI
96 VN800 B1
46ooo miles and counting...
Too much chrome to stare directly into.
Headed to Suches [GA], AGAIN !!!
Boscobel III on the Horizon !!!